A Warm Welcome

 

Kingskerswell & Ipplepen Health Centres are both open from 8.30am - 6.00pm Monday to Friday, except on Thursdays when they close between 1.00pm and 3.00pm to undertake medical update training and quality audits. We also have some evening GP appointments between 6.30pm and 7.30pm for working people who have difficulty getting time off during the day.

Patients can arrange to have access to book appointments or order repeat prescriptions via the internet and a free "App" is available for iPhones/iPads and Android devices.  Click here SystmOnline to take you to the online service page or go to the "our services" page. If you want to register for access to internet appointment booking please send us an email request to kkipp.enquiries@nhs.net .

Appointments can also be booked by phoning us on 01803 874455 or calling in to either of our health centre sites. See the contact us section for more information or ask for our appointments patient information leaflet

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See the NEWS page for more on these items

NHS ENGLAND LETTERS ABOUT YOUR GP REGISTRATION - Important to reply promptly

THANK YOU TO EVERYONE WHO RESPONDED TO THE NATIONAL GP PATIENT SURVEY  The National 2012-13 GP Patient Survey results show Kingskerswell and Ipplepen are in the top 1% of GP Practices in England in terms of "patients who would recommend us"; in the top 1% for satisfaction ratings with our opening hours and a staggering 99% of patients surveyed said the time of appointment was convenient for them. The practice is in the top 10% in England as regards the "level of GP care and concern" being "good" or "very good" and in the top 10% in England for those patients saying their "overall experience" was "very good". Compared to other local surgeries our Receptionists were found to be THE most helpful. We scored ABOVE average for ALL questions in the survey compared to local and national averages. These are exceptional results but rest assured we are not complacent and will continue to strive to provide the best NHS GP Service we can for all our patients.

PATIENT PARTICIPATION GROUP & LOCAL PATIENT SURVEY 2013-14 REPORT Can you help us by joining our Patient Participation Group which meets three times a year? We would particularly like to hear from working age patients,young people and Ipplepen patients who are under represented at present. Also attached on our NEWS page is the 2013-14 PPG REPORT & ACTION  PLAN which includes full details of our local survey results and patient comments.

 

 

Outside Surgery Opening Hours if you need to talk to or see a GP

For NHS medical support outside GP surgery hours, please call NHS 111. The staff at 111 have the ability to assess your needs and if appropriate link you to Devon Doctors On Call who have GPs in cars and at the Newton Abbot Hospital Treatment Centre. The Devon Doctors Out Of Hours GP service operates between 6.00pm and 8.30am Monday to Friday, Thursdays between 1.00pm and 3.00pm, Saturdays and Sundays and during public holidays.

Emergency Situations

If a serious accident or medical emergency occurs such as, difficulty breathing, unconsciousness, suspected heart attack, deep wound, haemorrhage, collapse serious fall, heavy blood loss, suspected broken bones. Ring 999 for an ambulance or if appropriate, transport the patient direct to casualty at NHS Torbay Hospital

If you are unsure what to do or who to call please dial 111

NHS Quality Scheme Results

In the NHS GP Quality Outcomes Framework & Inspection Scheme the Kingskerswell & Ipplepen GP medical practice has scored the highest achievable points during 4 consecutive years and in this context was ranked amongst the

TOP 2% IN ENGLAND.