A Warm Welcome
Kingskerswell & Ipplepen Health Centres are both open from 8.30am - 6.00pm Monday to Friday, except on Thursdays when they close between 1.00pm and 3.00pm to undertake medical update training and quality audits. We also have some evening GP appointments between 6.30pm and 7.30pm for working people who have difficulty getting time off during the day.
Patients can arrange to have access to book appointments or order repeat prescriptions via the internet and a free "App" is available for iPhones/iPads etc. Click here SystmOnline to take you to the online service page or go to the "our services" page. If you want to register for access to internet appointment booking please send us an email request to email@example.com .
Appointments can also be booked by phoning us on 01803 874455 or calling in to either of our health centre sites. See the contact us section for more information or ask for our appointments patient information leaflet
See the NEWS page for more on these items
THANK YOU TO EVERYONE WHO RESPONDED TO THE NATIONAL GP PATIENT SURVEY The National 2012-13 GP Patient Survey results show Kingskerswell and Ipplepen are in the top 1% of GP Practices in England in terms of "patients who would recommend us"; in the top 1% for satisfaction ratings with our opening hours and a staggering 99% of patients surveyed said the time of appointment was convenient for them. The practice is in the top 10% in England as regards the "level of GP care and concern" being "good" or "very good" and in the top 10% in England for those patients saying their "overall experience" was "very good". Compared to other local surgeries our Receptionists were found to be THE most helpful. We scored ABOVE average for ALL questions in the survey compared to local and national averages. These are exceptional results but rest assured we are not complacent and will continue to strive to provide the best NHS GP Service we can for all our patients.
WINTER 2013 FLU VACCINATION The winter 2013 Flu vaccination programme is now completed. Thank you to the 1,900 patients who attended our very successful Saturday walk-in clinics during October. We have now vaccinated well over 2,600 elderly and "at risk" patients. PNEUMOCOCCAL VACCINATION We are still encouraging all over 65's to have a vaccination against Pneumonia whilst we have stocks of the vaccine. This is a "once only" vaccine and is not needed annually.
PATIENT PARTICIPATION GROUP Can you help us by joining our Patient Participation Group which meets quarterly? We would particularly like to hear from working age patients and young parents who are under represented at present. Also attached on our NEWS page is the 2012-13 PPG report which includes our local survey results and a chance to participate in the 2013-14 opinion survey.
XMAS & NEW YEAR Thank you to all our patients who kindly send cards and gifts to the doctors, nurses and staff.
Outside Surgery Opening Hours if you need to talk to or see a GP
For NHS medical support outside GP surgery hours, please call the Devon Doctors On Call Service: 0845 6710 270. Devon Doctors will take messages about urgent medical problems and relay them to GPs in cars and at the Newton Abbot Hospital Treatment Centre. The service operates between 6.00pm and 8.30am Monday to Friday, Thursdays between 1.00pm and 3.00pm, Saturdays and Sundays and during public holidays.
If a serious accident or medical emergency occurs such as, difficulty breathing, unconsciousness, suspected heart attack, deep wound, haemorrhage, collapse serious fall, heavy blood loss, suspected broken bones. Ring 999 for an ambulance or if appropriate, transport the patient direct to casualty at NHS Torbay Hospital
Medical Advice and Guidance - NHS 111
If you are unsure what to do or who to call please dial 111
NHS Quality Scheme Results
In the NHS GP Quality Outcomes Framework & Inspection Scheme the Kingskerswell & Ipplepen GP medical practice has scored the highest achievable points during 4 consecutive years and in this context was ranked amongst the
TOP 2% IN ENGLAND.
TQ12 5DJ and,
Silver Street, Ipplepen,