Online Services (TPP-SystmOnline)

If you would like to register for our online services please send an e-mail request including your name address and date of birth to kkipp.enquiries@nhs.net or telephone and we will register you with SystmOnline and forward a login and a password.

SYSTMONLINE is our online service which allows patients to request repeat prescription, book appointments or send messages to the practice, this system is avaiable all day every day.

To access our online services site follow this link https://SystmOnline.tpp-uk.comback to top

SystmOnline is available to our patients as an app for Android devices and iPhones, iPads and Apple devices running the iOS operating system 6.1 or higher. The app is listed on the App Store and is free to download. To download the app, search for "SystmOnline" in the app store. Patients can use their existing SystmOnline login details to access the online services via the app.

 

How to register as a new patient 

We have an open list and warmly welcome requests for registration from patients currently living or moving into the area.

Practice Area: Patients are registered not only from the villages of Kingskerswell and Ipplepen but a large 40 square mile area including Aller, Decoy and Wolborough Hill in Newton Abbot, Coffinswell, Daccombe, Compton, Abbotskerswell, Dainton, Ogwell, Two Mile Oak, Denbury, Torbryan, Broadhempston Woodland and Edginswell and The Willows in Torquay.

NHS REGISTRATION FORMS are available by:

  • Calling into reception at Kingskerswell or Ipplepen
  • Phoning 01803 874455, Option 3, we will post the forms to you
  • Emailing kkipp.enquiries@nhs.net, we will post the forms to you
  • Clicking here and printing a copy of the form (you will also need to print and complete a    NEW PATIENT QUESTIONNAIRE   If you need help completing the form, please ask. The registration form will have a brief health questionnaire attached, we would be grateful if you could complete this. When returning the forms, please bring a form of ID with you showing your address (this does not have to be your current address if you have recently moved) e.g. driving license or utility bill.

We offer and recommend a FREE health check appointment for all new patients.

New Babies: Parents of new babies are advised to register the child as quickly as possible. The Registrar of Births should issue parents with an FP58 form and this should be passed to the Health Centre promptly. The Health Visitor/Community Nursery Nurse will be happy to take the form to the receptionist.

Temporary Residents: If you are temporarily staying in the area we can register and treat you as a "Temporary Resident". If you are likely to be here for 3 months or more it is probably worth registering and we can have your records transferred. See the "Other Information" page for details details on medical care for visitors from abroad.

Choice of Doctor: Whilst patients are nominally allocated to a GP partner based on an alphabetic split of the practice list, all patients are registered with the GP team as this gives you as the patient a choice of practitioner (e.g male or female). You may have seen in the media that from April 2014 patients aged 75 and over will have a "Named GP" and there is a leaflet available at reception explaining exactly what this means. If you are aged 75+ "Named GP" is the same as your "Registered GP". Registered GP allocations are nominally made based on an alphabetic split of surnames. Currently the alphabetic allocations are made as follows:-

KINGSKERSWELL A to D = Dr Anna Kennaird; E to O = Dr Nick D’Arcy; P to Z= Dr Paul Melling

IPPLEPEN A to E = Dr Sally Roberts; F to M= Dr Phil Windless; N to Z = Dr Nick Roberts

No matter who your Registered / Named GP is you can see whoever you want to see in the GP team.

 

Parking & Prescriptions: This medical practice operates from two modern health centre premises both with free patient car parking and prescription dispensing facilities. Ipplepen Health Centre has an in house prescription dispensary and Kingskerswell Health Centre has an independent pharmacy on the premises.

Foreign Languages: Both health centres can arrange access to interpreters who can assist patients who do not speak or understand English, or for whom English is a second language. The interpreter is available via telephone and as additional consultation time will be required some advanced notification would be appreciated.

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Appointments

Appointments can be booked by telephoning the surgery on 01803 874455 and choosing option 1 (Appointments) or by coming into reception at either health centre site.

Registered patients can arrange to book appointments and order prescriptions etc via the INTERNET anytime day or night using our SYSTMONLINE service   https://SystmOnline.tpp-uk.com 

Email us at kkipp.enquiries@nhs.net to ask for a login to this excellent facility.

If you previously used EMIS Access then your login on SystmOnline will be

Your Personal AccessID and _4673.

For example if your Personal Access ID was 12345 then your new SystmOnline Access ID will be 12345_4673 (note particularly the use of the underscore symbol not a dash or hyphen).

Your password will remain the same as on the old EMIS Access system.

We offer evening GP surgery appointments for working patients who cannot get to us in normal business hours

PLEASE NOTE THAT BLOOD TESTS SHOULD BE BOOKED BEFORE 15:30 HRS WITH AN HCA OR PHLEBOTOMIST

Our medical reception/appointments staff may ask you to indicate the nature of your problem so that they can direct you to the most appropriate healthcare professional e.g. General Practitioner, Nurse Practitioner, Practice Nurse or Healthcare Assistant/Phlebotomist. Both health centres offer a range of specialist practitioners whose skills and face to face and telephone appointment arrangements are explained below:

General Practitioner- If you feel it is important to see a particular GP we will do our very best to accommodate your request depending on the doctors availability. If your preferred doctor is not on duty and the matter cannot wait, we will encourage you to see one of the other doctors within the next 48 hours. If you wish and are able to wait for the next available appointment for your chosen GP we can book this up to 3 weeks ahead. This is how far ahead our computerised appointments are programmed.

Each day at both health centres there are one or more GPs in surgery seeing pre-booked patients and in addition there is a 'duty doctor' whose job it is to deal with 'on the day' urgent appointments, home visits, sign repeat prescriptions, interpret test results and deal with a mountain of post!

Nurse Practitioner- The advanced training that is required for the nurse practitioner role enables them to be able to examine, diagnose, treat and prescribe for many common conditions for which people would have had to see a GP in the past. Some examples of the conditions that a nurse practitioner can diagnose and treat include:

  • Ear, nose and throat problems
  • Eye infections
  • Respiratory problems
  • Skin conditions
  • Urinary symptoms
  • Digestive problems
  • Women's healthcare
  • Muscular skeletal problems
  • Contraception
  • Pre-conception counselling
  • Bleeding in early pregnancy

If you wish to speak to a doctor or nurse practitioner, we can offer you a telephone appointment where the practitioner will call you at or around an agreed time. Please be prepared to let the receptionist/appointments staff know a few details, so the doctor or nurse practitioner is able to prepare for the call.

Practice Nurse- Our Practice Nurse Team carry out a wide range of treatment room duties including:

  • Adult vaccinations
  • Child immunisations
  • Ear syringing
  • Removal of sutures
  • Complex dressings (post operative care)
  • Cervical screening
  • Weight/diet advice
  • Long term disease management e.g. COPD, asthma, diabetes, heart disease, hypertension
  • Minor injuries assessment and dressing (Sadly from 1st April 2009 this service will been discontinued by Devon Primary Care Trust)
  • Contraception
  • Travel and occupational vaccinations
  • Spirometry
  • Well man/woman checks

Healthcare Assistant/Phlebotomist- Supporting the Practice Nurses, we have a Healthcare Assistant who is also a skilled phlebotomist. She undertakes the following procedures:

  • Blood tests
  • INR blood tests
  • Simple dressings
  • New patient checks
  • ECGs
  • Blood pressure

Midwife- A midwife normally visits Kingskerswell on alternate Thursdays and Ipplepen on alternate Fridays. To make an appointment with the midwife, call 01803 874455 and choose option 1. If you need to speak to a midwife between these times please telephone 01626 201148 and leave a message, the midwives will ring you back.

Podiatrist- The visiting podiatrist and footcare assistant treats patients who are referred via a doctor or other health care professional. Patients registered at Kingskerswell and Ipplepen need to telephone the podiatry centralised appointments booking office at Castle Circus Health Centre on 01803 217712 / 217713 for an appointment at either Kingskerswell or Ipplepen Health Centre.

Public Health Team- This team based at Kingskerswell and Ipplepen comprises Health Visitors and Community Health Workers who are employed by Virgin Care Ltd. They give advice and support for the whole family, in clinics at both health centres, they visit patients at home and give advice over the telephone. The team offer:

  • Antenatal support and advice
  • Child Health Clinics - 1.30am-3pm at Ipplepen pre-school, Saplings 2nd Wednesday of every month. 10.30am-12.00pm at Ipplepen Village Hall - the last Friday of the month (except January 2014 when it is on 24th) and Wednesdays 1.00pm – 3.00pm at Kingskerswell Health Centre - ONLY 1st & 3rd of the month.  No appointment necessary)
  • Developmental reviews
  • Post natal visits for support and advice
  • Breast feeding / weaning / feeding / toilet training advice and support
  • Sleep management advice programmes
  • Behaviour management advice programmes
  • Advice on common childhood health problems
  • Smoking cessation
  • Baby massage

All members of the team are able to make referrals for services including: hearing tests, sight tests and speech and language therapist appointments.

The team manage their own appointments diary. If you would like to leave a non urgent message on their voicemail please ring 01803 874457. For urgent needs please telephone the health centre on 01803 874455 (option 3) if the Public Health Team are not immediately available, we will direct you to a GP or Nurse Practitioner if appropriate.

Community Nursing Team- Our patients are served by the Newton Abbot Locality Community Nursing team who work for the Torbay & Southern Devon Healthcare Trust. The team have specialist skills in the delivery of general nursing and healthcare to patients who are housebound. Some of these patients are terminally ill and the team have access to the Palliative Nursing Service who specialise in end of life care. By the very nature of their job the nurses are mobile in the community and if you need to speak or get a message to them they have a mobile "baton" phone 07811-123-875.

Counsellor- If you would like to see our Practice Counsellor or another member of the Primary Care Mental Health Network, please see a GP, Nurse Practitioner or Health Visitor to request a referral.

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Home Visits

If you are too ill to come to the surgery and you require a visit at home, please try to call the surgery before 10.00am. The receptionist will need to take brief details of your problem so this can be passed to the duty doctor who will prioritise your visit. Apart from the fact that home visits take up a lot of the duty doctors's time, our well equipped health centres are by far the best places to diagnose and treat your illness, so if you are mobile please do try to get to the health centres to be seen. If transport is an issue we are fortunate to have the services of the Sharing Care voluntary service who, in exchange for a small donation will drive a few patients to the surgery for some mid morning appointments, please ask our receptionist / appointments staff for details.

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Clinics and Enhanced Services

 

Clinic/Service

Description

Time/Arrangements

Long term illness

Annual assessment and advice for patients with chronic obstructive pulmonary disease, asthma, diabetes, heart disease, kidney disease.

Patients will be invited by letter. The scheme is led by our Senior Nurse Practitioner, Joy

Antenatal care

Routine antenatal check-ups by our qualified midwife.

Alternate Thursday mornings at Kingskerswell and alternate Friday mornings at Ipplepen. Please phone for an appointment.

Mother and baby

A drop-in clinic for advice and weight checking. Advice on vaccinations and health issues for all children up to age 5.

1.30am-3pm at Ipplepen pre-school, Saplings 2nd Wednesday of every month. 10.30am-12.00pm at Ipplepen Village Hall - the last Friday of the month (except January 2014 when it is on 24th) and Wednesdays 1.00pm – 3.00pm at Kingskerswell Health Centre - ONLY 1st & 3rd of the month.

Travel vaccinations

Travel vaccinations for all ages are available during surgery times by appointment with our nurses. Our Kingskerswell site is a nationally accredited Yellow Fever Centre and has a stock of nearly every vaccine you might need. You don't have to be registered with the practice to use this service.

Please phone to book an appointment and ask for a FOREIGN TRAVEL - HEALTH QUESTIONNAIRE May 13 FOREIGN TRAVEL - HEALTH QUESTIONNAIRE May 13 and a foreign travel health information leaflet. You need to complete one questionnaire for each person travelling to tell us about your travel plans and help us make an assessment of your personal health risks.

Flu and pneumonia vaccinations

We run influenza and pneumococcal vaccination clinics every winter to vaccinate adults and children.

For details of the clinics that will run this year please see our latest newsletter on our website.

Minor surgery

Several of our GPs perform minor surgery procedures at the Health Centre - so no long waits for a hospital appointment

Book an appointment with one of our GP team

Joint injections

Painful shoulders and joints can sometimes be relieved with the right injection - several of our GPs offer this service

Book an appointment with one of our GP team

Contraceptive services

Contraceptive advice can be given by our GPs and Nurses and 2 GPs will fit and check coil devices

Book an appointment with Dr Sally Roberts (Ipplepen) or Dr Anna Kennaird (Kingskerswell)

Minor injuries

If you have a minor injury (cut, bruise, sting, bite etc) after April 2009 the NHS Clinical Commissioners removed funding from our Health Centres and determined that patients must travel to the Minor Injury Units at either Newton Abbot, Totnes or Torbay Hospitals

GP Minor Injury Service Discontinued – If you are unhappy about the centralisation or any aspect of the centralised Minor Injury Service please write to:-

Torbay & South Devon Clinical Commissioning Group, Pamona House, Oak View Close, Edginswell Business Park,Torquay TQ2  7FF

Tel 01803-652500

     

Child vaccinations

Our Nurses administer all the latest recommended childhood vaccinations

We will contact you based on information from the local child health service. You can ask your Health Visitor if you have any queries.

Anticoagulation monitoring

If you are prescribed Warfarin to thin your blood our nurses/phlebotomist will use the latest coaguchek devices and computer decision software to manage your medication

Book an INR blood test appointment with our Healthcare Assistant / Phlebotomist

Post operative care

Our nurse team provide post operative care for patients discharged from local hospitals

Book an appointment with one of our nurses

Cervical screening

Our Nurses administer a programme of screening for cervical cancer

We will write to you

Retinal screening

All our diabetic patients are invited for an annual retinal screening at the health centre

We will write to you if you are on our diabetic register

Smoking cessation

If you are you serious about giving up - we can help

Book an appointment with one of our Nurses

Ipplepen dispensary

Apart from dispensing your medicine before you leave the health centre, our "in-house" team will happily try to clarify or resolve any concerns you have about your prescription

At Ipplepen just ask to speak to one of our Dispenser team (they wear a black tunic uniform as opposed to blue for receptionists)

Walk this way

Fancy a healthy stroll and natter? It's good for you.

Turn up any Wednesday 10am outside Kingskerswell Health Centre for a guided walk. To check details beforehand phone our Community Nursery Nurses or Health Visitors

Occupational vaccinations

If you need vaccinating against health risks inherent in your employment - we can help.

Ask for an occupational health questionnaire which you and your employer need to complete together.

Counselling

We have a counsellor based at Kingskerswell and an expert in guided self help using the book prescription scheme run in conjunction with the Devon Library Service

Talk to a GP, Nurse Practitioner or Health Visitor

Alcohol mis-use

We can offer help to shake off your alcohol problem

Book an appointment with Dr D'Arcy or Dr Windless

Drug mis-use

We can offer help to manage your drug problem

Book an appointment with Dr Melling, Dr D'Arcy or Dr N Roberts

Expert patient programme

If you have a long term health condition which is taking over your life, this course which runs on one afternoon over 5 weeks can help you. It is entirely free and is run at locations around Torbay and South Devon.

Contact 0800 988 5550

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Repeat prescriptions

You can order repeat prescriptions in one of three ways:

Telephone: (phone 01803 874455 and choose option 2)

We have a dedicated repeat prescription desk open from 8.30am -12.30pm and 1.30pm - 4.30pm Monday to Friday. We will require your full name, date of birth and details of the medication you wish to order.

Online:

 

You can order a repeat prescription online if you register with our new SYSTMONLINE service . https://SystmOnline.tpp-uk.com If you would like to register for this please send a request to kkipp.enquiries@nhs.net and they will send you the information needed to register your account.

If you previously used EMIS Access then your login on SystmOnline will be

your Personal AccessID and _4673

For example if your Personal Access ID was 12345 then your new SystmOnline Access ID will be 12345_4673 (note particularly the use of the underscore symbol NOT a dash or hyphen) 

Your password will remain the same as on the old EMIS Access system.

By hand or postal delivery:

 

Tick the items you need on the right-hand section of your previous prescription form and post your request in the dedicated letter boxes, at Kingskerswell this can be located in the entrance lobby for use when the health centre is open. At Ipplepen there is a letter box by the dispensary hatch near the front door.

 

Collecting your prescription:

Your prescription will be ready for collection 48 hours later. If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).

Ipplepen Health Centre Dispensary

At Ipplepen we are fortunate to have an in-house prescription dispensary which can dispense your medication if you do not live within 1.6km of a pharmacy. The dispensary keeps a stock of most commonly prescribed medications. Less common items can usually be obtained within 24 hours. Please take your prescription to the hatch by the front door and if you are able to wait this will be made up for you normally within 10 minutes. Please use the in-house Dispensary so we can retain this vitally important service for the residents in our rural communities. Repeat prescriptions can be collected during opening hours but remember we close for training, development and audit work 1pm-3pm on Thursdays.

Pharmacies who collect or recieve electronic prescriptions from Kingskerswell Health Centre

At Kingskerswell you can nominate a chemist to whom the doctor will send your prescriptions electronically or some of them will collect your prescription. Please ask reception for a form for you to fill in to choose a chemist or click here to print one. The chemists who participate in this service are:

 

Boots Pharmacy Courtenay Street, Newton Abbot 01626 362124
Boots Pharmacy Wren Park, The Willows, Torquay 01803 615874
Lloyds Pharmacy Barton Hill Road, Torquay 01803 327304
Manor Pharmacy School Road, Kingskerswell 01803 872155
Sainsburys Pharmacy The Willows, Torquay 01803 614581
Alliance Pharmacy Queen Street, Newton Abbot 01626 354783
Day Lewis Pharmacy Devon Square, Newton Abbot 01626 365893
Shiphay Pharmacy* Banbury Park, Torquay 01803 613152
Buckland Pharmacy* Haldon Rise, Newton Abbot 01626 365379

* Note: these pharmacies do not make routine daily collections of paper prescriptions but will take electronic prescriptions

Please note all pharmacies require a time to prepare and dispense medication after receiving the prescription

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Sick certificates

A doctors certificate (now called a fit note) is NOT needed for less than a week off work. The first 7 days absence from work can be covered by signing a SELF CERTIFICATE (SC2). Your employer can supply these for you ar alternatively we do usually have some at our Health Centre reception desks.

If you do need a certificate then sometimes this can be dealt with by booking a telephone appointment with a GP.

If your workplace / employer / school or college insists on you having a doctors note/certificate prior to 7 days absence please note that a private fee will be payable in advance.

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Test results & specimens

Like all GP surgeries, our telephone lines can be extremely busy in the early morning so we ask you please to telephone for test results after 10:00am. To ensure confidentiality we can only release tesults TO THE PATIENT PERSONALLY, not to spouses or partners or parents unless disclose to a third party has been agreed in writing. Administrative staff will be unable to interpret results but they can arrange for a Doctor or Nurse to phone you with more information and advice.

The Health Centre will notify you if your test results require further action BUT please ring in to check things are normal if you don't hear anything.

If you are asked to bring a specimen to the Health Centre please make sure that it is in the proper sealed container and is clearly labelled with your NAME, DATE OF BIRTH and NHS NUMBER. All specimens need to be placed in a clear bag before handing over to the Reception desk. Our reception staff are NOT allowed to touch specimens.

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Non NHS services

The NHS provides healthcare to most people free of charge. There are exceptions; prescription charges for example have existed in England since 1951. the doctors and healthcare team however are required to make a charge for all services that fall outside of the NHS contract. The services which are not NHS funded tend to fall into two categories as follows

Those where GP's can charge their NHS patients:

  • private sick notes
  • some vaccination services such as those required for foreign travel
  • insurance and holiday cancellation forms
  • passport signing
  • paternity testing
  • fitness to travel certificates
  • private prescriptions and dispensing
  • letters and forms regarding fitness to attend some event or undertake extreme sports
  • school fees insurance claims

Those where GPs can charge other institutions / organisations:

  • insurance proposal medical report forms
  • employers requesting vaccination of employees for occupational health reasons
  • adoption and fostering reports and forms
  • various medical reports including employment medicals
  • reports for the Dept of Work & pensions (eg Attendance Allowance or Disability Living allowance forms etc)
  • coroners reports
  • cremation forms

Our Non NHS fees are generally in line with BMA national guidelines or less. They reflect not only the cost of a GP's time but the administrative and overhead costs (like solicitors and other professionals this can be over £200 per hour). a list of typical fees is available and on display at both Health Centres. If you have any doubt about whther a service is free on the NHS or chargeable please do not hesitate to ask.

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